Survey: Live Customer Support

I'd like to run a quick, short survey on your preference for customer support. We would like your opinion to help us decide our next steps.

1. Are you more inclined to try out a new product or feature when there is 24/7 customer support available?

2. Do you prefer phone support or live chat support?

3. Do you like short videos that introduce and explain new features?


Thanks,
Subu

1. No. I try out products before I even look at customer support.
2. No, not really.
3. Yes! I love this. I'd love to have short videos explaining the feature and why anyone would want to use it.